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Privacy Policy

As you use our Services, we want you to understand how we are using your personal information and the ways in which you can protect your privacy. Your privacy, the privacy of your content and the security of your personal information is important to us, and we conduct our business in compliance with applicable laws on data privacy protection and data security. This policy will help you understand what data and personal information we may collect, how we use and safeguard your data and personal information, and who we may share it with.

Our Privacy Policy explains

  • What information we collect and why we collect it
  • How we use that information
  • How to access and update your information
  • Who has access to your information
  • Our commitment to transparency and copyright protection
  • Information we may share for legal reasons
  • How we will address changes to this policy

Information we collect:

We collect information to provide better service for all of our users. We will use this information when we access your account information when providing user support to you or to another user who may have a question regarding content you have posted to the site. We will not collect any personal information about you unless you voluntarily choose to provide us with it. We will also use your information to send you e-mail notifications when new content or features have been added, or for other purposes relating to the site.

We collect information in two ways:

Information you give us

Our services require you to sign up for a HealthChat user Account. When you do, to identify you as a healthcare professional, we’ll ask for certain information necessary to maintain your account, such as your name, organization name and address, local health integration network, and professional e-mail address. We will never share your personal password or the ability to access information through your account. All of the information you provide (except for your password) will be visible in our site for other users of your group to view. This may include your name, photo, organization and local health integration network, and any other information you provide.

Information from your use of our services

The HealthChat team does not review the content added to our HealthChat services for any purpose other than to maintain our Service, provide user support, or investigate breach of policy or law. This means the content you add to HealthChat remains confidential among you and the other users who are members of the group to which you post such content. When you use our services or view content, we may automatically collect and store certain information in server logs. Some examples include collecting the total number of user logins, the total number of new forum posts or how many times a document has been viewed. We may collect information on each user’s specific use of HealthChat services and provide such information to group administrators or other thehealthline.ca employees for the purpose of monitoring user engagement.

How we use information we collect

We may use the information you provide for your HealthChat account across all of the services HealthChat offers. Here are some examples of how we may use this information:

The HealthChat team will provide user support for our Services. While providing user support we may see your content and account information, excluding your account password.

Some of your account information will be used to generate a user profile. This information includes your full name, photo, organization and local health integration network (LHIN). Your user profile will be visible to all users who have access to the same groups and content you do. Your account password will never be accessible to other users or group administrators.

We may store and process personal information and share it with our affiliates, with thehealthline.ca, or with third parties who operate and/or maintain our site, to better understand your needs and how we can improve our services. We may collect information on the general use of our site (such as the number and type of groups; number of users; the frequency, duration and time of log ins; posts and announcements viewed etc.).  We may share this information with group administrators and other thehealthline.ca employees for the purpose of monitoring user engagement.  We may share this information with group administrators and we and/or group administrators may rely upon this information and send you e-mail communications regarding your engagement.  In the event that any third party service provider is able to view your personal information in connection with maintenance or operating services they provide to us, we will ensure that your personal information is not stored or used by them in any way, other than as may be necessary to maintain or service the website.

Any of your profile information (which includes all information provided by you, other than your password) may be viewed by the HealthChat team, your group administrators and any user of your group.

When you contact user support at info@healthchat.ca, we may keep a record of our communication to help solve any issues you might be facing. Our records do not include personal information. In addition, we may send you notifications by e-mail to inform you about upcoming changes or improvements to our services.

We will ask for your consent before using information for a purpose different than those that have been specified in this Privacy Policy or the Terms of Use.

Occasionally we may send you e-mail communications with information that may be useful to you, including information about the services of the site, thehealthline.ca, or its affiliates, or other third parties which whom we have a commercial relationship. We will include instructions on how to unsubscribe and inform us of your preferences if you decide you do not want to receive any future marketing or promotional e-mails from us. However, if you are a current user, to ensure that you receive important information, you agree that we may send you non-marketing related information when necessary.

Removing information from our services

A standard user can modify or delete all content they add to HealthChat. Standard users cannot modify or delete content added by other standard users in their group. Group administrators have access to modify or delete any content added to their group. You must contact your group administrator if you have a concern regarding the content added by another user.

Links to Websites & Videos owned by Third Parties

Some of our Services allow the addition of links to websites and videos owned by third parties. In addition to this, we may link a third party website or video to HealthChat. We are not responsible for the privacy practices or the content of such websites. We are also not responsible for any information you may disclose to websites that you access through HealthChat. We encourage you to review the privacy policies of any linked websites added to our Services.

Accessing and updating your Account Information

Whenever you use our Services, we aim to provide you with full access to your information. If that information is wrong, we give you ways to update it quickly. When updating your account information through user support services, we may ask you to verify your identity before we can act on your request. We may reject requests that are unreasonably repetitive, require disproportionate technical effort or risk the privacy of others.

Our commitment to Transparency

We understand that different people have different privacy concerns. Our goal is to tailor as much of our Services to your preferences. For this reason, HealthChat allows group administrators to make their group private. A private group will not be displayed on the /ly accessible HealthChat registration page.

Our commitment to Copyright Protection

The HealthChat team will never reproduce the content you add to the site, in any form, unless the owner of that content has explicitly consented or requested the HealthChat team to do so.

Information we may share for legal reasons

The HealthChat team may share information with organizations or individuals outside of HealthChat if we are compelled to do so for any of the following reasons:

  • To meet any applicable law, regulation, legal process or enforceable governmental request.
  • To detect, prevent, or otherwise address fraud, security or technical issues.
  • To protect against harm to the rights, property or safety of HealthChat, our users or the / as required by law.

In the unlikely event that the HealthChat team is compelled to share information, we will notify the owner of that information if we are permitted to do so.

Cookies

When you access the site, we may use a browser feature called a ‘cookie’ to collect information that is not personally identifiable (such as the type of Internet browser and operating system you use, the domain name of the website from which you came, number of visits, average time spent on our site, and pages viewed). A cookie is a small text file containing a unique identification number that identifies your browser, but not you, to our computers each time you visit one of our sites that uses cookies. In addition to the identified purposes described above, we may use this site information and share it with our affiliates and other organizations with whom we have a commercial relationship to measure the use of our site and to improve the functionality and content of the site. If you wish, you can reset your browser either to notify you when you have received a cookie or refuse to accept cookies. However, if you refuse to accept cookies, you may not be able to use some of the features available on the site.

Information Security

The HealthChat team takes your information security seriously. For this reason we have developed internal policies to address your requests for user support or access to confidential information.

In addition, our website hosting environment and database facilities feature world-class security measures. Some of these measures include highly-secured physical entry, hardware firewall systems and software based alert entry and notification to trained technical staff. Passwords are stored using a hash based system, which protects these from being read by any unauthorized users. Furthermore, our data center is housed within Ontario and is only accessible to high-level thehealthline.ca management.

Our site may contain links to other web sites which are provided to you as a convenience only. You are advised that other third party web sites may have different privacy practices than ours, and we have no responsibility for the privacy practices of such third party websites.

How to request information

Although we encourage our HealthChat users to share ideas and collaborate freely, HealthChat is not intended as a space for sharing negative comments or personal information. If you have a concern about some of the content other users have added to your group, please contact your group administrator immediately and request that information be reviewed. If a group administrator is unsure of privacy guidelines, they can contact the HealthChat team for assistance at info@healthchat.ca.

Changes to this Policy

Our Privacy Policy may change at any time and without notice. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will e-mail you and provide a notice on the HealthChat.ca FAQ.

 



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